Description
This course provides the student with advanced experience in the Information Technology Service Desk. This opportunity allows the student to further expand their knowledge gained through the PC Professional and Service Desk Technician I classes on customers personal equipment in a supervised environment while learning customer support, technical documentation, advanced troubleshooting techniques. (requires adviser approval)
Objectives:
? Learn Advanced troubleshooting techniques
? Learn to address customers concerns in service environment
? Manage technical documentation properly
? How to find and research information to properly diagnose and repair personal computers in a timely fashion
? Assist new Technicians who are learning polices, procedures and troubleshooting techniques